[AusRace] Tatts (TAB) join the welchers

[sean mclaren]

gobsmacked ..... i see it but i simply don't believe it!

On Tue, Nov 12, 2019 at 5:30 AM L.B.Loveday <lloveday at ozemail.com.au> wrote:

> Tatt's response to my clearly articulated and documented email (below) was
> their usual pro-forma:
>
> ***********
>
> Unfortunately your issue is not one easily solved through email.
>
> We are open 24/7 so please call our Customer Service Team on 1800 823 888
> anytime for further assistance.
> *********
>
> To which I replied:
>
> **********
>
> "Easily" or not - and to me it seems very easy - my issue can be "solved
> through email", by putting in writing why you did not pay my bets as
> listed. One short sentence is all that would require.
>
>
>
> That way I have a provable record of what reason(s) you gave, unlike a
> phone call. Besides which, I am old, slow of thinking and hard of hearing
> and will NEVER again subject myself to the possibility of being spoken down
> to by a half-smart, know-little anonymous call-centre person.
>
>
>
> As you refuse to give a written answer, I will start the complaints
> process.
>
> *********
>
> Smallish bikkies, I know, but they need to be called to account.
>
>
>
>
>
>
>
> Yesterday you advertised:
>
>
>
>
>
> "Available to SA Residents only. First Fixed Price win bet placed with
> SATAB Account only."
>
>
>
> Which I am:
>
>
>
>
>
> There were terms and conditions for "Past the Post Payout", but none for
> the "All Races Run 2nd or 3rd".
>
>
>
> Yet you have not paid my bets on the following horses that ran 2nd or 3rd:
>
>
>
> Regards,
>
>
>
> L.B.Loveday
>
>
> _______________________________________________
> Racing mailing list
> Racing at ausrace.com
> http://ausrace.com/mailman/listinfo/racing_ausrace.com
>
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