[AusRace] Tatts (TAB) join the welchers
L.B.Loveday
lloveday at ozemail.com.au
Tue Nov 12 06:29:47 AEDT 2019
Tatt's response to my clearly articulated and documented email (below) was
their usual pro-forma:
***********
Unfortunately your issue is not one easily solved through email.
We are open 24/7 so please call our Customer Service Team on 1800 823 888
anytime for further assistance.
*********
To which I replied:
**********
"Easily" or not - and to me it seems very easy - my issue can be "solved
through email", by putting in writing why you did not pay my bets as listed.
One short sentence is all that would require.
That way I have a provable record of what reason(s) you gave, unlike a phone
call. Besides which, I am old, slow of thinking and hard of hearing and will
NEVER again subject myself to the possibility of being spoken down to by a
half-smart, know-little anonymous call-centre person.
As you refuse to give a written answer, I will start the complaints process.
*********
Smallish bikkies, I know, but they need to be called to account.
Yesterday you advertised:
"Available to SA Residents only. First Fixed Price win bet placed with SATAB
Account only."
Which I am:
There were terms and conditions for "Past the Post Payout", but none for the
"All Races Run 2nd or 3rd".
Yet you have not paid my bets on the following horses that ran 2nd or 3rd:
Regards,
L.B.Loveday
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