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</o:shapelayout></xml><![endif]--></head><body lang=EN-AU link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='color:black'>Tatt's response to my clearly articulated and documented email (below) was their usual pro-forma:<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:#3C3C3C'>***********<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:#3C3C3C'>Unfortunately your issue is not one easily solved through email. <br><br>We are open 24/7 so please call our Customer Service Team on 1800 823 888 anytime for further assistance. <br></span><span style='color:black'>*********<o:p></o:p></span></p><p class=MsoNormal><span style='color:black'>To which I replied:<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>**********<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>"Easily" or not - and to me it seems very easy - my issue can be "</span><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:#3C3C3C'>solved through email", by putting in writing why you did not pay my bets as listed. One short sentence is all that would require.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:#3C3C3C'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:#3C3C3C'>That way I have a provable record of what reason(s) you gave, unlike a phone call. Besides which, I am <span style='background:yellow;mso-highlight:yellow'>old, slow of thinking and hard of hearing</span> and will NEVER again subject myself to the possibility of being spoken down to by a half-smart, know-little anonymous call-centre person.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:#3C3C3C'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:#3C3C3C'>As you refuse to give a written answer, I will start the complaints process.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:#3C3C3C'>*********<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:#3C3C3C'>Smallish bikkies, I know, but they need to be called to account.<o:p></o:p></span></p><p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:black'>Yesterday you advertised: <o:p></o:p></span></p><p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:black'><img width=536 height=344 style='width:5.5833in;height:3.5833in' id="Picture_x0020_1" src="cid:image001.png@01D59922.7A0BA920"><o:p></o:p></span></p><p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:black'>"Available to SA Residents only. First Fixed Price win bet placed with SATAB Account only."<o:p></o:p></span></p><p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:black'>Which I am:<o:p></o:p></span></p><p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:black'><img width=394 height=566 style='width:4.1041in;height:5.8958in' id="Picture_x0020_5" src="cid:image002.png@01D59922.7A0BA920"><o:p></o:p></span></p><p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:black'>There were terms and conditions for "Past the Post Payout", but none for the "All Races Run 2nd or 3rd".<o:p></o:p></span></p><p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:black'>Yet you have not paid my bets on the following horses that ran 2nd or 3rd:<o:p></o:p></span></p><p class=MsoNormal><span style='color:black'><img width=499 height=142 style='width:5.1979in;height:1.4791in' id="Picture_x0020_6" src="cid:image003.png@01D59922.7A0BA920"><o:p></o:p></span></p><p class=MsoNormal><span style='color:black'><img width=513 height=135 style='width:5.3437in;height:1.4062in' id="Picture_x0020_7" src="cid:image004.png@01D59922.7A0BA920"><o:p></o:p></span></p><p class=MsoNormal><span style='color:black'><img width=504 height=70 style='width:5.25in;height:.7291in' id="Picture_x0020_8" src="cid:image005.png@01D59922.7A0BA920"><o:p></o:p></span></p><p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:black'>Regards,<o:p></o:p></span></p><p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:black'>L.B.Loveday<o:p></o:p></span></p><p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p></div></body></html>