[AusRace] Bet365 - a joke;

[L.B.Loveday]

I have never experienced such puerile garbage as in the 1+ hour I
spoke to women from the Bet365 Responsible Gambling team. Over and
over the same ground - they must have told me 10 times that gambling
is classified as entertainment and did I know that......

Anyway, 26 days after they barred me, a committee said I could be
reinstated. Yes, a committee - first woman Molly made a report
recommending I be declared irresponsible and passed that to her
supervisor Dannielle who agreed, and recommended the same to a
committee that rejected it and determined I could continue to bet.

So I made a bank transfer (I took all but $2 out when they barred me)
and this is what Bet365 have come back with:

*********
We have attempted to locate the deposit; however we require a receipt
which displays the following details. Please can you obtain a receipt
from your bank which includes the below information:
       Amount
       Date
       Beneficiary Bank Name and Account Number
       Receiving Bank Name and Account Number
       Account Holder's Name
       Any references used
***************I did not notify B365 that I had made the transfer -
there is no provision to do so that I saw on their website, so they
must have those details from their statement, where I included as
reference my account name. They must know who made the transfer - how
else could they email me?

I have made numerous bank transfers before, but not to Bz, previously
via CC - I did this time because of the clamp down on CC deposits.
I have no idea what they are on about, never had any issue before
making transfers, albeit not to B365.
Has anyone?

***************

	[AusRace] Bet365 - a joke;

	At 15:13 on 30 Dec 2024, I placed a bet with Bet365, Echuca 1/1 the
next day, 31 Dec, $54 @ 8.50 Place (cut back to MBL, I just ask for
$200 on all bets, let their computer do the arithmetic).

	 

	Early next morning, prior to 9am, I tried to place a bet on the same
horse and was correctly rejected. I'd not recorded the bet, and make
so many I'd forgotten, so hit the Live Chat, thinking they had a
software bug, and asked why the bet was rejected. He said wait a
while, he'll check.

	 

	In the meanwhile I looked at my "Unsettled Bets", and saw
yesterday's, so before he came back, sent a message "My apologies,
I've just seen in the list of Unsettled Bets that I backed it
yesterday (drunk?). Again, sorry to have needlessly bothered you". 

	 

	The (drunk?) was a joke, it was Christmas - New Year after all. But
I'd spent the day at home, and don't drink at home other than maybe
when I have visitor(s). 

	 

	But Bet365 applied "certain restrictions" to my account, specifically
rejecting all bets on anything, purportedly on the basis that my
throwaway "(drunk?)" indicated I was a problem gambler and needed
Aunty 365 to help me. A women went through a series of ridiculous
questions - Do I get excited when I win? (I don't even watch the
races) Do I feel stressed if I don't bet? Does losing upset me? Does
losing effect others? Do I have a need to bet?........... Said she'd
call me "tomorrow" after examining my prior history. Today, 13 days
later, she rang, saying she was not satisfied that I should be allowed
to bet, but offered me self-exclusion for 6 months, after which I
could resume betting. And kept it up - would I like to spend time
considering, give her my answer tomorrow ....

	 

	20+ years ago, a female Judge of the Family Court wrote in her
Reasons "Mr Loveday's gambling is not a problem. On the contrary it 
has enabled the standard of living the family has enjoyed". Should I
pass that onto Bet365, appeal to the NTRC, see a lawyer...? Just use
bowlers, reverting to the way it was before MBL?

	 

	
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