[AusRace] Luxbet

Wed Dec 13 07:27:12 AEDT 2017

Lindsay, you are "lucky" to get boosted odds and other promotions - I am not
even allowed to "cash out" with Unibet (can with Bzero) despite bets clearly
being shown as "Cash Out available" when I bet - a complaint only resulted
in them pointing to their T&C, nowhere within do they say they can deceive
you. The ACCC, and of course the hopelessly compromised NTRC will do
nothing.

The Ubet ban on Cash Out followed my cashing out two bets:

$150 win cashed out for $306 and $150 place cashed out for $299. The horse
won, and had the bets stood I'd have collected $5100 and $1425, meaning my
poor judgement saved UBet $5920, so they respond by banning me; their logic
beats me.

Here's BZero cancelling a $1.24 bet:

We are contacting you regarding bet ID GG3333240710I placed at the odds of
814.00 on All Vegas (Fixed Win Race 2 Stawell). We have identified that this
selection was placed at incorrect odds and as such, in accordance with our
rules, will be settled at the revised odds of 81.00.
If you would like to cancel this bet prior to the start of the event then
please contact us.

My response:

Cancel my $1.24 bet. How pathetic - you had it at $1.35 Cash-out, so a
theoretical $0.11 "mistake". 

Wow, what a Mickey Mouse organisation you must be - taking the time and
effort to adjust a $1.24 bet, compose a letter and email me, read my reply,
and now cancel. All for a theoretical (at your Cash-out odds) 11 cents
($0.11). 

Or if you think your $0.11 was wrong, You could have put $12.50 on with
another, proper, bookmaker (if one still exists) to cover a possible $1,000
loss ($12.50 @ 81.00 = $1,000 loss/win). $12.50 - $1.24! That would be your
maximum risk! What hourly rate do you pay the staff handling this?

Here's BZero's paying my Cash Out amounts to my account:

cid:image001.png at 01D2E51D.6B2BCA90

They took the money back from my account, and substituted $30 for the $25k
etc. I accept this was a mistake and they are entitled to reclaim the
payout, but pointed out to them that they enticed me to Cash Out with their
quotes, and that I would NEVER Cash Out for $30 etc, calculated what it
would have paid had I not cashed, and asked that they pay that amount. They
refused and offered a $20 bonus which I did not bother claiming.

Pathetic, incompetent, unconscionable, With my rapidly diminishing
brainpower, on my worst day, drunk or hangover, I would be still be better
than these jerks.

From: Racing [mailto:racing-bounces at ausrace.com] On Behalf Of Race Stats
Sent: Tuesday, 12 December 2017 11:00 PM
To: AusRace Racing Discussion List
Subject: Re: [AusRace] Luxbet

Len, it paid $17.00 fixed odds on Unibet and $17.70 on the tote.

Hilarious, I had a boosted odds bet rejected on Dalby R3/4, it was a big
firmer in their market.

It ran nowhere, but I had my bet reduced by half.

But I still collected a reasonable profit by laying it on Betfair.

So they cost themselves around $500 by reducing the wager.

This has happened many times, you'd think they'd want the cash or do they
only want $5 or $10 punters?

Lindsay

From: Racing [mailto:racing-bounces at ausrace.com] On Behalf Of L.B.Loveday
Sent: Tuesday, 12 December 2017 4:26 PM
To: 'AusRace Racing Discussion List'
Subject: Re: [AusRace] Luxbet

Update - Luxbet paid up, so the trading team was overruled. Thankfully,
because I'd have had to appeal to the NTRC, which makes the CSA look like a
beacon of unbiased adjudication.

Today's snowflakes story:

I put $34 on at 31.00 (MBL max) on Warr 3/2 with SB, who turned it to 18.00
(that would be their autobot I presume). The lemmings followed across the
board - behemoths like WH and Crown and NTRC's go-to comparison in appeals,
TopSport, inter alia, turned it down virtually immediately, to 19.00 - 26.00
range (.All except BZero, who, as is usually the case, stuck to their
assessment of 31.00. not turning it down until 60 minutes later, oh and
newcomer SportsBetting, which has taken over ClassicBet's mantel of fauxodds
at 18.40). . 

It is most unlikely other punters bet at the same time as I did, so it seems
that no-one except BZero and SB have opinions. $34 causes such a flurry!
Snowflakes is too generous.

LBL

From: Racing [mailto:racing-bounces at ausrace.com] On Behalf Of L.B.Loveday
Sent: Monday, 11 December 2017 9:53 AM
To: 'AusRace Racing Discussion List'
Subject: Re: [AusRace] Luxbet

One more point - all my bets are vetted and individually approved, rejected
or partially accepted manually by them, whether for $1 or $1000, even when
within the MBL limits.

Summary: 

Lux continued to bet place on a 4-horse field after a late scratching (it
was already taken out of the market I bet into, so no deductions apply),
with a market>200%, at a price less than TAB, which also continued to bet
place.

They declared my bet a loss despite the horse running second.

Upon my complaint, instead of paying me, they voided the bet.

My bet was vetted and accepted by Luxbet by staff who had, or should have
had, the same information as I, or almost certainly more. 

LBL

From: Racing [mailto:racing-bounces at ausrace.com] On Behalf Of Race Stats
Sent: Sunday, 10 December 2017 2:59 PM
To: AusRace Racing Discussion List
Subject: Re: [AusRace] Luxbet

Wow, Len that's just fraud in my opinion.

A fibre optic cable does not interfere with being paid, that could have been
rectified.

Never ever heard of not being paid for a second placing in a field of 5.

Actually of all the bookies, I had won a 5 figure sum off them and they
never limited my account, so I have (had) them on my list as one of the best
bookies around. Classic Bet being the worst in my experience. They won't
take you on to lose more than $100 if you're even a little bit up with them.

Thanks for the alert, I will be watching them closely from now on.

Lindsay

From: Racing [mailto:racing-bounces at ausrace.com] On Behalf Of L.B.Loveday
Sent: Sunday, 10 December 2017 8:06 AM
To: 'AusRace Racing Discussion List'
Subject: [AusRace] Luxbet

I recently gave a "thumbs up" to Luxbet.

I retract it. 

On 6/12/2017, they offered $2.00 the place about Ipswich 6/3, which I took.
The horse came 2nd, which by any rational measure is a place.

Luxbet classified it as a losing bet and kept the money.

I pointed out the wrongness of that, and my stake was refunded, thus I back
a winner and do not win with Luxbet.

What was the problem one may wonder. Lux says "From my understanding a fibre
optic cable under St. Kilda road was damaged and as such resulted in some
software issues". No I'm not making that up, my imagination is not that
vivid.

They follow up with "In this instance, your bet will be void. Luxbet does
not pay a place for a field of less than five". No, they just take bets on
fields of less than 5 and keep the stake unless the mug punter complains.
How many others did not pick up that they were not paid? 

PS, QLD tote paid 2.90 - so not only was I cheated, I'd taken massive
"unders"..

LBL

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