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</o:shapelayout></xml><![endif]--></head><body lang=EN-AU link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:black'>Lindsay, you are "lucky" to get boosted odds and other promotions - I am not even allowed to "cash out" with Unibet (can with Bzero) despite bets clearly being shown as "Cash Out available" when I bet - a complaint only resulted in them pointing to their T&C, nowhere within do they say they can deceive you. The ACCC, and of course the hopelessly compromised NTRC will do nothing.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:black'>The Ubet ban on Cash Out followed my cashing out two bets:<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:black'>$150 win cashed out for $306 and $150 place cashed out for $299. The horse won, and had the bets stood I'd have collected $5100 and $1425, meaning my poor judgement saved UBet $5920, so they respond by banning me; their logic beats me.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:black'>Here's BZero cancelling a $1.24 bet:<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal>We are contacting you regarding bet ID GG3333240710I placed at the odds of 814.00 on All Vegas (Fixed Win Race 2 Stawell). We have identified that this selection was placed at incorrect odds and as such, in accordance with our rules, will be settled at the revised odds of 81.00.<br>If you would like to cancel this bet prior to the start of the event then please contact us.<o:p></o:p></p><p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:black'>My response:<o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:black'>Cancel my <span style='background:yellow;mso-highlight:yellow'>$1.24</span> bet. How pathetic - you had it at <span style='background:yellow;mso-highlight:yellow'>$1.35</span> Cash-out, so a theoretical $0.11 "mistake". <o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:black'>Wow, what a Mickey Mouse organisation you must be - taking the time and effort to adjust a $1.24 bet, compose a letter and email me, read my reply, and now cancel. All for a theoretical (at your Cash-out odds) <span style='background:yellow;mso-highlight:yellow'>11 cents ($0.11).</span> <o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:black'>Or if you think your $0.11 was wrong, You could have put $12.50 on with another, proper, bookmaker (if one still exists) to cover a possible $1,000 loss ($12.50 @ 81.00 = $1,000 loss/win). $12.50 - $1.24! That would be your maximum risk! What hourly rate do you pay the staff handling this?<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Here's BZero's paying my Cash Out amounts to my account:<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><img width=716 height=625 id="Picture_x0020_1" src="cid:image001.png@01D373E3.00F987C0" alt="cid:image001.png@01D2E51D.6B2BCA90"><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:black'>They took the money back from my account, and substituted $30 for the $25k etc. I accept this was a mistake and they are entitled to reclaim the payout, but pointed out to them that they enticed me to Cash Out with their quotes, and that I would NEVER Cash Out for $30 etc, calculated what it would have paid had I not cashed, and asked that they pay that amount. They refused and offered a $20 bonus which I did not bother claiming.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:black'>Pathetic, incompetent, unconscionable, With my rapidly diminishing brainpower, on my worst day, drunk or hangover, I would be still be better than these jerks.</span><br><br><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:black'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Racing [mailto:racing-bounces@ausrace.com] <b>On Behalf Of </b>Race Stats<br><b>Sent:</b> Tuesday, 12 December 2017 11:00 PM<br><b>To:</b> AusRace Racing Discussion List<br><b>Subject:</b> Re: [AusRace] Luxbet<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='color:#1F497D'>Len, it paid $17.00 fixed odds on Unibet and $17.70 on the tote.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Hilarious, I had a boosted odds bet rejected on Dalby R3/4, it was a big firmer in their market.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>It ran nowhere, but I had my bet reduced by half.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>But I still collected a reasonable profit by laying it on Betfair.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>So they cost themselves around $500 by reducing the wager.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>This has happened many times, you’d think they’d want the cash or do they only want $5 or $10 punters?<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Lindsay<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Racing [<a href="mailto:racing-bounces@ausrace.com">mailto:racing-bounces@ausrace.com</a>] <b>On Behalf Of </b>L.B.Loveday<br><b>Sent:</b> Tuesday, 12 December 2017 4:26 PM<br><b>To:</b> 'AusRace Racing Discussion List'<br><b>Subject:</b> Re: [AusRace] Luxbet<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:black'>Update - Luxbet paid up, so the trading team was overruled. Thankfully, because I'd have had to appeal to the NTRC, which makes the CSA look like a beacon of unbiased adjudication.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:black'>Today's snowflakes story:<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:black'>I put $34 on at 31.00 (MBL max) on Warr 3/2 with SB, who turned it to 18.00 (that would be their autobot I presume). The lemmings followed across the board - behemoths like WH and Crown and NTRC's go-to comparison in appeals, TopSport, inter alia, turned it down virtually immediately, to 19.00 - 26.00 range (.All except BZero, who, as is usually the case, stuck to their assessment of 31.00. not turning it down until 60 minutes later, oh and newcomer SportsBetting, which has taken over ClassicBet's mantel of fauxodds at 18.40). . <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:black'>It is most unlikely other punters bet at the same time as I did, so it seems that no-one except BZero and SB have opinions. $34 causes such a flurry! Snowflakes is too generous.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:black'>LBL<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:black'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Racing [<a href="mailto:racing-bounces@ausrace.com">mailto:racing-bounces@ausrace.com</a>] <b>On Behalf Of </b>L.B.Loveday<br><b>Sent:</b> Monday, 11 December 2017 9:53 AM<br><b>To:</b> 'AusRace Racing Discussion List'<br><b>Subject:</b> Re: [AusRace] Luxbet<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:black'>One more point - all my bets are vetted and individually approved, rejected or partially accepted manually by them, whether for $1 or $1000, even when within the MBL limits.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:black'>Summary: <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:black'>Lux continued to bet place on a 4-horse field after a late scratching (it was already taken out of the market I bet into, so no deductions apply), with a market>200%, at a price less than TAB, which also continued to bet place.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:black'>They declared my bet a loss despite the horse running second.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:black'>Upon my complaint, instead of paying me, they voided the bet.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:black'>My bet was vetted and accepted by Luxbet by staff who had, or should have had, the same information as I, or almost certainly more. <o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:black'>LBL<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:black'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Racing [<a href="mailto:racing-bounces@ausrace.com">mailto:racing-bounces@ausrace.com</a>] <b>On Behalf Of </b>Race Stats<br><b>Sent:</b> Sunday, 10 December 2017 2:59 PM<br><b>To:</b> AusRace Racing Discussion List<br><b>Subject:</b> Re: [AusRace] Luxbet<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='color:#1F497D'>Wow, Len that’s just fraud in my opinion.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>A fibre optic cable does not interfere with being paid, that could have been rectified.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Never ever heard of not being paid for a second placing in a field of 5.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Actually of all the bookies, I had won a 5 figure sum off them and they never limited my account, so I have (had) them on my list as one of the best bookies around. Classic Bet being the worst in my experience. They won’t take you on to lose more than $100 if you’re even a little bit up with them.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Thanks for the alert, I will be watching them closely from now on.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Lindsay<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Racing [<a href="mailto:racing-bounces@ausrace.com">mailto:racing-bounces@ausrace.com</a>] <b>On Behalf Of </b>L.B.Loveday<br><b>Sent:</b> Sunday, 10 December 2017 8:06 AM<br><b>To:</b> 'AusRace Racing Discussion List'<br><b>Subject:</b> [AusRace] Luxbet<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Courier New"'>I recently gave a "thumbs up" to Luxbet.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Courier New"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Courier New"'>I retract it. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Courier New"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Courier New"'>On 6/12/2017, they offered $2.00 the place about Ipswich 6/3, which I took. The horse came 2nd, which by any rational measure is a place.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Courier New"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Courier New"'>Luxbet classified it as a losing bet and kept the money.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Courier New"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Courier New"'>I pointed out the wrongness of that, and my stake was refunded, thus I back a winner and do not win with Luxbet.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Courier New"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Courier New"'>What was the problem one may wonder. Lux says "From my understanding a fibre optic cable under St. Kilda road was damaged and as such resulted in some software issues". No I'm not making that up, my imagination is not that vivid.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Courier New"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Courier New"'>They follow up with "In this instance, your bet will be void. Luxbet does not pay a place for a field of less than five". No, they just take bets on fields of less than 5 and keep the stake unless the mug punter complains. How many others did not pick up that they were not paid? <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Courier New"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Courier New"'>PS, QLD tote paid 2.90 - so not only was I cheated, I'd taken massive "unders"..<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Courier New"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Courier New"'><o:p> </o:p></span></p><p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:12.0pt;font-family:"Courier New"'>LBL<br> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p></div></body></html>