<html><body style="font-family: 'Helvetica Neue',Helvetica,Arial,sans-serif; font-size: 12px;"><blockquote>They underpay me, through negligence or criminality, then unlike TopSport, Sportsbet..., even BetZero who have immediately credited the difference when I've pointed out an underpay, expect me to ring them and divulge a PIN I don't even know (and did not know I had, if I did), and grovel as if I'm in the wrong. <br /><br />They paid out the $777, and millions of others' bets without a PIN, why can they require a PIN to rectify THEIR error? <br /><blockquote><p> </p><br /><br /><blockquote>----- Original Message -----<br /><div class="replyForwardedMainHeader" style="width:100%;background:rgb(228,228,228);"><div class="replyForwardedMessageHeaders" style="font-weight:bold;">From:</div> "Resolutions Team" <resolutionsteam@tabcorp.com.au></div><br /><div class="replyForwardedMessageHeaders" style="font-weight:bold;">To:</div> "lloveday@ozemail.com.au" <lloveday@ozemail.com.au><br /><div class="replyForwardedMessageHeaders" style="font-weight:bold;">Sent:</div> Sun, 19 Jun 2022 00:58:37 +0000 (GMT)<br /><div class="replyForwardedMessageHeaders" style="font-weight:bold;">Subject:</div> Regarding your Case with TAB - CS-003795482<br /><div class="setupTab" style="background-color:#FFFFFF;">
<center>
<table style="height:450px;" width="500" cellspacing="0" cellpadding="0"><tbody><tr valign="top"><td style="background-color:#FFFFFF;vertical-align:top;height:0;text-align:left;"> </td>
</tr><tr valign="top"><td style="background-color:rgb(255,255,255);height:0px;line-height:0px;"> </td>
</tr><tr valign="top"><td style="background-color:#FFFFFF;color:#000000;font-size:12pt;font-family:arial;" height="300">
<table style="height:400px;" width="550" cellspacing="5" cellpadding="5" border="0"><tbody><tr valign="top"><td style="background-color:#FFFFFF;color:#000000;font-size:12pt;font-family:arial;">
<table style="height:450px;color:rgb(0,0,0);font-family:Times;font-size:16px;background-color:rgb(255,255,255);" width="500" cellspacing="0" cellpadding="0"><tbody><tr valign="top"><td style="margin:0px;height:100px;font-family:arial, sans-serif;vertical-align:top;background-color:rgb(13,139,76);"><img alt="" src="https://tabcorp--c.ap2.content.force.com/servlet/servlet.ImageServer?id=01528000004XPH3&oid=00D28000000L5Yi" border="0" align="left" /></td>
</tr><tr valign="top"><td style="margin:0px;height:5px;font-family:arial, sans-serif;background-color:rgb(232,232,232);"> </td>
</tr><tr valign="top"><td style="margin:0px;font-family:arial;font-size:12pt;" height="300">
<table style="height:400px;" width="550" cellspacing="5" cellpadding="5" border="0"><tbody><tr valign="top"><td style="margin:0px;">
<p class="MsoNormal" style="font-family:arial;font-size:12pt;"><span xml:lang="en-au" lang="en-au"><font size="2"><font face="Helvetica">Dear Leonard,</font></font></span></p>
<p class="MsoNormal" style="font-family:arial;font-size:12pt;"> </p>
<p class="MsoNormal" style="font-family:arial, sans-serif;font-size:16px;"><font size="2" face="Helvetica">Thank you for your enquiry.</font></p>
<p class="MsoNormal" style="font-family:arial, sans-serif;font-size:16px;"> </p>
<p class="MsoNormal"><font size="2" face="Helvetica">We apologise for the inconvenience, In order to credit you with the following $74.80 you will need to contact our customer support team on 131 802 as we require your 4 digit pin in order to process this.</font><br />
</p>
<p class="MsoNormal" style="font-family:arial;font-size:12pt;"><font size="2" face="Helvetica">Regards,</font></p>
<p class="MsoNormal" style="font-family:arial;font-size:12pt;"> </p>
<p class="MsoNormal"><font size="2" face="Helvetica">TAB Customer Support</font></p>
<table class="m_169559645534486841m_-4541812503407802676MsoNormalTable" style="font-family:arial, sans-serif;width:367.8pt;color:rgb(34,34,34);font-size:12.8px;border-collapse:collapse;" width="490" cellspacing="0" cellpadding="0" border="0"><tbody><tr><td colspan="2" style="margin:0px;padding:0cm 5.4pt;width:367.8pt;" width="490">
<p class="MsoNormal" style="margin:0px 0px 6pt;"><font size="2" face="Arial, sans-serif" color="#ffffff">ref:_00D28L5Yi._5002yIlNls:ref</font></p>
</td>
</tr></tbody></table><p class="MsoNormal" style="margin-bottom:6pt;line-height:normal;"><span style="font-size:8.5pt;font-family:Helvetica, sans-serif;color:#222222;">Think! About your choices. Call Gambler's Help, Gambling Help, or the ACT Gambling Counselling and Support service on 1800 858 858 </span><a href="https://tabcorp.my.salesforcecom/p/email/template/EmailTemplateEditorUi/www.gamblinghelp.nsw.gov.au%C2%A0"><span style="font-size:8.5pt;font-family:Arial, sans-serif;color:#0000FF;">www.gamblinghelp.nsw.gov.au </span></a><span style="font-size:8.5pt;font-family:Helvetica, sans-serif;color:#222222;">or </span><a href="http://www.gamblinghelponline.org.au/"><span style="font-size:8.5pt;font-family:Helvetica, sans-serif;color:#0000FF;">www.gamblinghelponline.org.au</span></a><span style="font-size:8.5pt;font-family:Helvetica, sans-serif;color:#222222;">. </span><span style="font-size:9.5pt;font-family:Arial, sans-serif;color:#222222;"></span></p><p></p><p></p>
<p class="MsoNormal" style="margin-bottom:6pt;line-height:normal;"><span style="font-size:8.5pt;font-family:Helvetica, sans-serif;color:#222222;">To modify any of your Account details (such as deposit limits, address, email or phone numbers), please call our Customer Service Team on 131 802. TAB treats its Customer information very seriously and as such we will not sell or rent any of your personally identifiable information to third parties. For more information about the security of your information, read our Privacy Policy.</span><span style="font-size:9.5pt;font-family:Arial, sans-serif;color:#222222;"></span></p><p></p><p></p>
<p class="MsoNormal"> </p>
<p class="MsoNormal" style="line-height:normal;"><span style="font-size:8.5pt;font-family:Helvetica, sans-serif;color:#222222;">Tabcorp Holdings Limited, ABN 66 063 780 709, GPO Box 1943, Melbourne, VIC, 3001, AU, 3001, AU</span><span style="font-size:9.5pt;font-family:Arial, sans-serif;color:#222222;"></span></p><p></p><p></p>
<div style="font-family:arial, sans-serif;font-size:12pt;"> </div>
</td>
</tr></tbody></table></td>
</tr></tbody></table></td>
</tr></tbody></table></td>
</tr><tr valign="top"><td style="background-color:rgb(255,255,255);height:0px;line-height:0px;"> </td>
</tr><tr valign="top"><td style="background-color:#FFFFFF;vertical-align:top;text-align:left;"> </td>
</tr><tr valign="top"><td style="background-color:rgb(232,232,232);height:5px;line-height:5px;"> </td>
</tr></tbody></table></center>
</div>
<img src="https://tabcorp.my.salesforce.com/servlet/servlet.ImageServer?oid=00D28000000L5Yi&esid=0182y000006PkZx&from=ext" alt="servlet.ImageServer?oid=00D28000000L5Yi&" /><br /><br /></blockquote>
</blockquote>
</blockquote></body></html>