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</o:shapelayout></xml><![endif]--></head><body lang=EN-AU link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='color:black;mso-fareast-language:EN-US'>They gave this rationalisation:<o:p></o:p></span></p><p class=MsoNormal><span style='color:black;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p style='line-height:15.0pt'><span style='font-family:"Arial",sans-serif;color:#3C3C3C'>A review of your account shows that you have restrictions that will prevent you from receiving our promotional offers and being able to use our cash function. <span style='background:yellow;mso-highlight:yellow'>These functions still show on your account when placing bets however you will not recieve</span> [sic] <span style='background:yellow;mso-highlight:yellow'>the benefit.</span><o:p></o:p></span></p><p style='line-height:15.0pt'><span style='font-family:"Arial",sans-serif;color:#3C3C3C'>I call that misleading advertising, but of course the ACCC won't touch bookmakers.<o:p></o:p></span></p><p style='line-height:15.0pt'><span style='font-family:"Arial",sans-serif;color:#3C3C3C'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:black;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:black;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><b><span lang=EN-US>From:</span></b><span lang=EN-US> Racing <b>On Behalf Of </b>sean mclaren<br><b>Sent:</b> Tuesday, 12 November 2019 8:57 AM<br><b>To:</b> AusRace Racing Discussion List <racing@ausrace.com><br><b>Subject:</b> Re: [AusRace] Tatts (TAB) join the welchers<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal>gobsmacked ..... i see it but i simply don't believe it!<o:p></o:p></p></div><p class=MsoNormal><o:p> </o:p></p><div><div><p class=MsoNormal>On Tue, Nov 12, 2019 at 5:30 AM L.B.Loveday <<a href="mailto:lloveday@ozemail.com.au">lloveday@ozemail.com.au</a>> wrote:<o:p></o:p></p></div><blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;padding:0cm 0cm 0cm 6.0pt;margin-left:4.8pt;margin-right:0cm'><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:black'>Tatt's response to my clearly articulated and documented email (below) was their usual pro-forma:</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:#3C3C3C'>***********</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:#3C3C3C'>Unfortunately your issue is not one easily solved through email. <br><br>We are open 24/7 so please call our Customer Service Team on 1800 823 888 anytime for further assistance. <br></span><span style='color:black'>*********</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:black'>To which I replied:</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>**********</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>"Easily" or not - and to me it seems very easy - my issue can be "</span><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:#3C3C3C'>solved through email", by putting in writing why you did not pay my bets as listed. One short sentence is all that would require.</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:#3C3C3C'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:#3C3C3C'>That way I have a provable record of what reason(s) you gave, unlike a phone call. Besides which, I am <span style='background:yellow'>old, slow of thinking and hard of hearing</span> and will NEVER again subject myself to the possibility of being spoken down to by a half-smart, know-little anonymous call-centre person.</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:#3C3C3C'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:#3C3C3C'>As you refuse to give a written answer, I will start the complaints process.</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:#3C3C3C'>*********</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:#3C3C3C'>Smallish bikkies, I know, but they need to be called to account.</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:black'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:black'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:black'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:black'>Yesterday you advertised: </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:black'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:black'><img border=0 width=536 height=344 style='width:5.5833in;height:3.5833in' id="gmail-m_-6903507367610060631Picture_x0020_1" src="cid:image001.png@01D59AE8.568F74F0"></span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:black'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:black'>"Available to SA Residents only. First Fixed Price win bet placed with SATAB Account only."</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:black'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:black'>Which I am:</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:black'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:black'><img border=0 width=394 height=566 style='width:4.1041in;height:5.8958in' id="gmail-m_-6903507367610060631Picture_x0020_5" src="cid:image002.png@01D59AE8.568F74F0"></span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:black'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:black'>There were terms and conditions for "Past the Post Payout", but none for the "All Races Run 2nd or 3rd".</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:black'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:black'>Yet you have not paid my bets on the following horses that ran 2nd or 3rd:</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:black'><img border=0 width=499 height=142 style='width:5.1979in;height:1.4791in' id="gmail-m_-6903507367610060631Picture_x0020_6" src="cid:image003.png@01D59AE8.568F74F0"></span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:black'><img border=0 width=513 height=135 style='width:5.3437in;height:1.4062in' id="gmail-m_-6903507367610060631Picture_x0020_7" src="cid:image004.png@01D59AE8.568F74F0"></span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:black'><img border=0 width=504 height=70 style='width:5.25in;height:.7291in' id="gmail-m_-6903507367610060631Picture_x0020_8" src="cid:image005.png@01D59AE8.568F74F0"></span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:black'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:black'>Regards,</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:black'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:black'>L.B.Loveday</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:black'> </span><o:p></o:p></p></div></div><p class=MsoNormal>_______________________________________________<br>Racing mailing list<br><a href="mailto:Racing@ausrace.com" target="_blank">Racing@ausrace.com</a><br><a href="http://ausrace.com/mailman/listinfo/racing_ausrace.com" target="_blank">http://ausrace.com/mailman/listinfo/racing_ausrace.com</a><o:p></o:p></p></blockquote></div></div></body></html>