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</o:shapelayout></xml><![endif]--></head><body lang=EN-AU link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='color:black'>Don't overlook checking you have received refunds for scratchings, especially late scratchings.<o:p></o:p></span></p><p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:black'>LBL<o:p></o:p></span></p><p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='mso-fareast-language:EN-AU'>From:</span></b><span lang=EN-US style='mso-fareast-language:EN-AU'> Racing <racing-bounces@ausrace.com> <b>On Behalf Of </b>Race Stats<br><b>Sent:</b> Friday, 27 April 2018 7:13 PM<br><b>To:</b> AusRace Racing Discussion List <racing@ausrace.com><br><b>Subject:</b> [AusRace] Check your bets<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>As Len has mentioned numerous times, it is important to check you have been paid out the correct amount, but also paid for your horse winning!<o:p></o:p></p><p class=MsoNormal>Yesterday I had a sizeable bet (for me) on a US horse race with Bill Hill.<o:p></o:p></p><p class=MsoNormal>They looked up DRF and didn’t watch the live feed.<o:p></o:p></p><p class=MsoNormal>My account was deducted $1,000 as they had horse 1 as the winner.<o:p></o:p></p><p class=MsoNormal>This horse was a grey horse which finished at the tail of the field.<o:p></o:p></p><p class=MsoNormal>My horse was 1A which was favourite, but still o.k. odds, it won the race.<o:p></o:p></p><p class=MsoNormal>After contacting live chat, the were adamant my horse lost, so I was the one who had to provide them with a racing replay from the track!<o:p></o:p></p><p class=MsoNormal>They then amended the race result and credited my account, so I immediately withdrew the whole lot in protest.<o:p></o:p></p><p class=MsoNormal>Who knows if I hadn’t been burning the early hours and watched the race live, I would have taken their word for it.<o:p></o:p></p><p class=MsoNormal>It’s just not good enough for them not to have a live feed and rely on what DRF puts up, and I told them to please escalate this to senior management.<o:p></o:p></p><p class=MsoNormal>I reckon I’ve been duded before for sure.<o:p></o:p></p><p class=MsoNormal>Lindsay<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>