[AusRace] RE Dudded, well and truly.

Tue Feb 25 07:59:03 AEDT 2020

Ken,

Here's the (expected) cop-out:

********

Hi Leonard,

Thank you for contacting Neds. 

Apologies for your experience with our live chat service. I will endeavour to speak with that operator regarding the live chat.

Additionally, I have reviewed your betting enquiry however the support we can offer is very limited.  

We believe there may have been an error from dynamic odds' interface when interacting with our platform. This has caused the bet to be placed on the incorrect horse. 

The information we received to our betting platform was for the selection 7. Hayzelle, we have no information regarding a selection for 6. Conge.

At this stage we are unfortunately unable to cancel the bet, however you may be able to speak with dynamic odds regarding their platform for further assistance.

Should you have any questions we will be pleased to assist you. 

Kind Regards,

Jacob O'Brien

*********

The only recourse is to the NTRC, as incompetent or corrupt, or both, a mob as I've come across. The decisions they have made in my past appeals would be laughed out of a judicial court. But do I waste my time just to inconvenience Neds?

& here's my reply to Neds:

*************

Thank you for your response. You are unable "to cancel the bet at this stage", but it should never have reached "this stage" - it should have been cancelled when I notified Neds within minutes, over 6 hours before the race, and again 5 hours before the race. 

As I see it, you contract out part of your betting to Dynamic Odds and YOU are responsible for bets they take on your behalf; I'll see how the NTRC views it.

*************

From: Racing On Behalf Of Ken Blake
Sent: Monday, 24 February 2020 11:20 AM
To: 'AusRace Racing Discussion List' <racing at ausrace.com <mailto:racing at ausrace.com> >
Subject: Re: [AusRace] Dudded, well and truly.

Ahhh Len….you gotta love ‘em, just another instance of the thousands of reprehensible acts and the utter disdain they hold their clientele in.

Yes Len, I understand your predicament, but I was of the belief that you had been pretty much red flagged across the board and throttled back to a minimal level.

So I am surprised that they have accepted a $150 wager.

The problem I see with this instance is that the wager was placed through a 3rd party, so the issue may in fact lie with a Dynamic Odds algorithm failure.

Of course both platforms will point the finger at each other trying to absolve liability.

So please keep us informed, as I like many, will be interested to the final resolution.

It’s reached a disturbing stage when one has to screenshot every bet as evidential backup for a possible dispute procedure. Just a sad indictment of the times we live in.

KB 

From: Racing [mailto:racing-bounces at ausrace.com] On Behalf Of L.B.Loveday
Sent: Sunday, February 23, 2020 3:47 PM
To: 'AusRace Racing Discussion List' <racing at ausrace.com <mailto:racing at ausrace.com> >
Subject: [AusRace] Dudded, well and truly.

I placed this bet on Pt Lincoln 1/6 via Dynamic Odds this morning

But it was recorded on Ned's site as Pt Lincoln 1/7:

I could not find a "proper" email for Neds, so before 8am used their internal "email":

I backed PtLincoln 1/6 Conge at $3.30 with Dynamic Odds. I have screen shots, if you need them.

When I checked on NEDS.com.au, you have recorded them as being on 1/7, Hayzelle. 

I backed Conge, not Hayzelle - can you please rectify or cancel.

I had received no response by 9:30 (and still have not) so I used their "Live Chat", using the same words as in the email, with the addition:

I backed PtLincoln 1/6 Conge at $3.30 with Dynamic Odds. I have screen shots, if you need them.

When I checked on NEDS.com.au, you have recorded them as being on 1/7, Hayzelle. 

I backed Conge, not Hayzelle - can you please rectify or cancel.

I sent an email, but no response.

I received a response from "Jared":

but "one moment" became many minutes (I did not just sit there looking at the screen, but came back every few minutes).

Then the "Chat" was terminated because it had been idle for so long - due to "Jared" not getting back to me! I was asked for feedback and thanked for it:

The only recourse is the crooked NTRC, who would, 99.9% certainty, invent some reason to rule for Neds. A waste of my time other than to cause an inconvenience to Neds; it's not a fortune.

Ken Blake may see that as another excuse to not "bet with Corporate thieves"; it's not - the reason to bet with Corporates is to make money and stopping doing would be a classic case of "cutting off your nose to spite your face"!

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