[AusRace] Tatts (TAB) join the welchers

L.B.Loveday lloveday at ozemail.com.au
Thu Nov 14 12:39:46 AEDT 2019


They gave this rationalisation:

 

A review of your account shows that you have restrictions that will prevent you from receiving our promotional offers and being able to use our cash function.  These functions still show on your account when placing bets however you will not recieve [sic] the benefit.

I call that misleading advertising, but of course the ACCC won't touch bookmakers.

 

 

 

From: Racing On Behalf Of sean mclaren
Sent: Tuesday, 12 November 2019 8:57 AM
To: AusRace Racing Discussion List <racing at ausrace.com>
Subject: Re: [AusRace] Tatts (TAB) join the welchers

 

gobsmacked ..... i see it but i simply don't believe it!

 

On Tue, Nov 12, 2019 at 5:30 AM L.B.Loveday <lloveday at ozemail.com.au <mailto:lloveday at ozemail.com.au> > wrote:

Tatt's response to my clearly articulated and documented email (below) was their usual pro-forma:

***********

Unfortunately your issue is not one easily solved through email. 

We are open 24/7 so please call our Customer Service Team on 1800 823 888 anytime for further assistance. 
*********

To which I replied:

**********

"Easily" or not - and to me it seems very easy - my issue can be "solved through email", by putting in writing why you did not pay my bets as listed. One short sentence is all that would require.

 

That way I have a provable record of what reason(s) you gave, unlike a phone call. Besides which, I am old, slow of thinking and hard of hearing and will NEVER again subject myself to the possibility of being spoken down to by a half-smart, know-little anonymous call-centre person.

 

As you refuse to give a written answer, I will start the complaints process.

*********

Smallish bikkies, I know, but they need to be called to account.

 

 

 

Yesterday you advertised: 

 



 

"Available to SA Residents only. First Fixed Price win bet placed with SATAB Account only."

 

Which I am:

 



 

There were terms and conditions for "Past the Post Payout", but none for the "All Races Run 2nd or 3rd".

 

Yet you have not paid my bets on the following horses that ran 2nd or 3rd:







 

Regards,

 

L.B.Loveday

 

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